Q – Why should I have an App?
A – Apps are one of the most powerful marketing mediums available to business right now. There is nothing that can communicate instantly with your customer base like an App can do and this alone enables you to manage your business much more efficiently. Apps are very useful tools for keeping your customers loyal.
Q –I thought you only built Apps – Whats the go with Mobile Websites?
A – Apps are one of the most powerful marketing mediums available to business right now, and while they are great at attracting new customers, a mobile web is such an important part of sourcing new business that we just had to include it in our mobile solution package. Mobile websites are critical in the sourcing of new clients as they are mobile, looking for fast information and if they cant get it on your site quick enough, they will move to the next one.. your competitor.
Q – Should I get a mobile Web or an App?
A – A mobile web is essential for finding new customers. People searching the web are prospects and they need to be able to find you easily. An App is designed to keep customers loyal and allow you to communicate with them far easier. Both are essential modern business tools, but we would recommend a mobile web as your first step.
Q – How does a push notification work
A – A business can easily send a push notification to anyone that has the app downloaded. This could be a simple text message, a picture or even a link to a video. A push notification can be used to let customers know you have a limited special offer, a new product, a special event or so many other things. The notification simply pops up on the users screen when the next use their phone. It is unobtrusive (unlike an SMS) and can either be viewed by the user or skipped.
Q – How do I activate a daily deal on my App.
A – The great thing is with an App, a deal can be daily, weekly hourly or anything you want. You can simply load a coupon offer into your app and publish it. You can then send a push notification advising of the new deal. Coupons can be redeemed by the customer showing the coupon on their phone, or by scanning a QR code when they arrive at your business. You can even use a secret code to process.
Q – Why are your Apps so affordable?
A – We don’t waste your money on project management hours. We specialise in Apps for small to medium businesses and much of our coding and processes have already been developed. This means most of our work is in creating beautiful mobile size images and ensuring you have the right features to maximise use of your app.
Q – What is the monthly fee for.
A – Your monthly fee includes hosting in the Apple store, all Android platforms and also Windows. Also included are any relevant upgrades (we have new features constantly being developed) training and support.
Q – Do I have to contact you to make changes to my App
A – No, not at all. We provide you with access to change as many features as you want. Or you can just take care of the simple things like push notifications and leave the rest to us. We discuss what level of support you need when we meet with you and look at how an app will best suit your business
Q – How does a loyalty program work
A – An app loyalty program is similar to the coffee cards loyalty program you get in cafes. You simple choose a promotion like “have your car serviced by us 3 times and receive a free set of Window Wipers. Your customers simply scan a code each time they visit and after their third visit they will unlock the coupon for redemption. The great thing is you can run any sort of loyalty program as often and for as long as you like. The more rewards a customer has for using your business the more they will return.
Q – How do I get people to download my App.
A – All our apps include a tailored marketing package and we train you exactly how to increase the number of people downloading your app. We will also show you how to leverage your app amongst social media channels to send your business viral.
Q – Apps seem quite new, should I wait till they are more commonplace.
A – Apps are exploding right now! Its a bit like when the web launched, people hesitated to see if it would catch on and the big wins were for the early adopters. The only difference is things are happening much quicker now. Mobile technology is the fastest adopted technology in history. Early adoption of an app for your business will also help increase the number of downloads and ranking in the Apple and Android stores.
Q – Will my App work on both Android and iPhone?
A – Yes, Our apps are designed to work well on both platforms and also on iPads.
Q – Do you provide eCommerce optimized stores?
A – We do have various solutions – contact us for more information on this specific area.
Q – How long does it take to get an App built?
A – Once the deposit has been confirmed, we will commence the building. We should have a preview for you in approximately 10 days. This assumes any specific material we require from you is quickly obtained. Once you have approved the preview, or any changes, and you are happy with the final design we are ready to publish to the marketplace. Android apps go live within 24 hours, Apple apps go through a strict approval process and can take up to 14 days.
Q – How do I pay for my new site?
A – We use PayPal – it’s safe, secure and well known.. you don’t even need a PayPal account. Alternatively you can simply pay online via bank transfer.
Q – How do I install my Mobile Optimized website?
A – You have the option of owning your site outright or we can host and manage for you. There are advantages with both so we will discuss these with you.
Q – Do you provide support?
A – Yes, we look after our customers and we are not going anywhere! Feel free to contact us with any problems.
